FAQ


When will my order be shipped?


Orders will be processed within 1-7 business days from the order date and shipped immediately the next business day after processing, we process orders between Monday - Friday. Please note that we don't ship on weekends.

Most orders are handled and shipped out direct from manufacturers overseas. While we usually see packages arrive between 2-4 weeks, there are various reasons why a package might be delayed. Weather disasters, customs issues and holiday backlogs from postal services are some of the main reasons of delayed delivery, so we kindly ask you to allow 60 days to give enough time for logistical issues.

Please allow extra time for your order to be processed during holidays and sale seasons.

Will I be charged custom taxes?

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.

For further details of charges, please contact your local customs office.

I never received an order confirmation email. Can you help me out?

Sure! First, please check your spam folder or search your email inbox for an email from "That Store You Like" If you don't see one, it may be because you entered your email in incorrectly when you made your purchase. If you email us at support@thatstoreyoulike.com , we can update your email address and resend your confirmation email.
 
Can I cancel my order?
Sorry! When an order is placed on our site it goes directly to our suppliers to be processed. We can't currently do cancellations because by the time we reach our supplier they've usually already put your order into production. We're working on developing a better cancellation system in the coming months. 
 
I never received my order. Help!
 We'll sort this out for you. If it's been over 40 days since you ordered (our maximum delivery time right now), email us at support@thatstoreyoulike.com and we'll look into the status of your order.
 
My order arrived broken
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please email us at support@thatstoreyoulike.com and we'll work it out for you!
 
I have received only part of my order in the mail so far. Can you tell me where the other items are? We ship directly from different suppliers around the world (in Europe, the US, Asia) -- so your order, if you purchased several items,  will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!
 
Is it safe to process payments through you? Do you have access to my credit card details?
We use Stripe and Paypal, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via Stripe or Paypal.
 
Do you do exchanges?
We don't currently do size exchanges since our suppliers are based all over the world and we don't have a storefront. We are working to build out a system where our customers can do exchanges in the future -- but it's not currently possible. We appreciate your understanding! 
 
 
I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.